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 You may be at one of many possible points in your journey towards business process maturity. Your processes may  still be largely undocumented. Or you might be requiring optimisation of your processes, as inefficiencies might have crept in, while you have been growing your business. Or you might be looking for re-imagining your processes, possibly to leverage the immense opportunities offered by the new digital technologies. Wherever you are in your journey, we can act as your hands-on partner. Our consultants have consistently demonstrated experience in:

• Process mapping, using industry leading methodologies e.g. UML and BPMN 2.0
• Identifying process pain points, and recommending process improvement opportunities with a cogent analysis of the benefits, costs and risks involved
• Optimising processes using Lean Six Sigma principles, including a holistic view of People, Process, Technology, Data, Governance and Environment
• Re-imagining processes into a streamlined and workflow driven process, underpinned by a digital solution wherever possible.

 “We have an aging web platform that is unable to scale properly and requires a great deal of effort to update.” Or, “Our web platform suffers from a number of inconsistent Internet capabilities which creates a confusing and disjointed customer experience”. Sounds familiar? If so, we are there to enable the transformation of your organisation into the Digital world. Our consultants have on a number of occasions helped clients deliver a superior digital customer experience by implementing a highly scalable and flexible Internet Banking platform that possesses innovative capabilities and that consolidates the numerous Internet instances across group companies onto a shared, strategic foundation. 

If you are already underway in your Digital journey, we can ease your path further. For example, we can leverage your existing multi-channel architecture to enable a seamless consistent omni-channel experience for your customers – where intents are captured, insights are derived, conversations are personalized and optimized, and customer wants and likes are anticipated. We achieve this by performing an outside-in re-design of your customer facing processes, such that they criss-cross the boundaries of customer facing channels (e.g. website, mobile, internet banking) and employee facing channels (e.g. meter-greeter, contact center) seamlessly, with an integrated customer context through the journey. The technical solution for this typically entails re-designing the existing transactions focused uni-dimensional architecture to an interactions focused multi-dimensional architecture.

 Our consultants are well experienced in complex full cycle ERP and CRM implementations for marquee clients, using packaged applications e.g. Oracle e-Business, Salesforce, Lawson and Ramco. We provide services in Business process optimisation and re-engineering, Process mapping, Requirements & gap fitment analysis, Data migration, Testing, Change management, User training, and Project management. 

 We have consistently demonstrated our capability in training your business and IT users in a range of capabilities e.g. Agile, Lean, Oracle e-Business, Busines Intelligence, and ERP implementation & upgrade methodologies. We can also educate your executives on  emerging technologies  (Social, Mobile, Analytics, Cloud) as an enabler of business capabilities.  

In today's fast paced business world driven by constantly shifting technology, change is the only constant. This is even truer as business copes with the pandemic ravaged economy, and adjusts itself with a post pandemic world. With certified change management consultants, we will help you steer yourself in the new paradigm. Our portfolio of services in this arena includes  

change analysis, capability analysis, gap analysis, benefits forecasting and realization planning, change impact assessment and change risk management.

We possess demonstrable expertise in analysing complex data sets to identify trends, insights, and patterns that can inform business decisions. We work closely with stakeholders across an organization, including executives, managers, and IT teams, to understand business needs and identify opportunities to improve business performance through data-driven insights.

Some of the specific tasks that our consultants in data and analytics have performed include:

1. Collecting and analysing large and complex data sets from various sources to identify trends      and patterns.
2. Creating data models,     dashboards, and reports to present data in a clear and actionable format.
3. Collaborating with IT teams to ensure data is accurate, complete, and secure.
4. Identifying key performance indicators (KPIs) and metrics to measure business performance      and track progress over time.
5. Conducting data-driven      research to identify opportunities for process improvement, cost      reduction, and revenue growth.
6. Providing guidance and support to business teams on data-related issues, including data      governance, data quality, and data privacy.
7. Communicating complex data insights to stakeholders across an organization in a clear and      concise manner.

Overall, our consultants play a critical role in helping organizations make informed decisions based on data-driven insights. We are responsible for turning complex data sets into meaningful insights that can drive business performance and help organizations achieve their strategic objectives.